Your check

Why Does Stay Casino Ask Me to Verify?

Licensed casinos must confirm who you are, so Stay Casino runs the check within 14 hours once your documents arrive.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/807/2018, audited by SIQ and iTech Labs

Six facts

Where most players stand right now

One short table takes the surprise out of the documents request.

Who checks

Stay Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/807/2018

How long

14 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

A clean pass first time

A pass on the first upload

We keep the list short so your first upload is usually the only one.

Find the documents section

Open your account area and look for the documents section, where the request sits waiting. Check which items are listed as outstanding before you touch anything.

Before the flash, after the glare

Photograph every edge of your photo identification in daylight and skip the flash. Glare or a cropped corner is the reason most pictures come back.

Paying by card?

If you paid by card, include a picture that hides the middle digits but shows your name and the card's last four. Other methods may not need one at all.

After sending, before the reply

Send everything together and watch your inbox for a reply, which usually lands inside 14 hours. Chasing a single file separately only stretches the wait.

What we read

The short list of papers

This list settles which papers count, so you send the right ones once.

Photo identification

ConfirmsYour name, face and date of birth

Copy must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you live now

Copy must showYour name, your address, a recent date

Payment card image

ConfirmsThe card belongs to you

Copy must showYour name, last four digits, middle hidden

Sent Once More, Approved This Time

Why Is It Blurry? A corner is missing or the print is soft, so the reviewer cannot read the name, the number or the expiry date. Lay the card flat in daylight Fit all four edges inside the frame

An Outdated Bill. The statement is past its shelf life, so it no longer shows where you live today and proves nothing to the reviewer. Download today's statement from your bank Check the issue date before sending

You Sent A Screen Grab. A screen grab can be edited and often hides the edges, so the reviewer needs the original document itself photographed. Photograph the paper or the open app Send the raw file, not a capture

Answers Before The Question Lands

Stay Casino holds a licence from the Malta Gaming Authority under MGA/B2C/807/2018, and that licence obliges us to know where player money originates. Treat the request as routine paperwork against money laundering, not as a suggestion that you have done anything wrong.

Which one applies depends on how the money reached your account.

Recent bank statement
Payslip from your employer
Tax or income summary
Sale contract for an asset
Pension or benefit letter

Before The Check

Points Where The Request Lands

Read this while you wait to learn whether an email about documents is due yet.

Age At Sign-Up

Registering puts your date of birth on file; the licence lets us confirm you are 18 or older with photo identification.

Why Now, Of All Times?

Cashing out moves money off the site, so the licence requires a finished check here: photo identification, proof of address and a card image.

A Fresh Card Or Wallet

Add a card or wallet we have not seen and we match it to your name so both records agree.

A Sudden Big Payment

A payment far above your usual pattern stands out, so we ask how the money was earned and look at papers that show the source.

Withdrawal pending

Plain answers on the identity check

Stay Casino keeps every answer short, since the check itself already asks enough of your time.

Why does the casino ask where my money came from?+

Expect this as a routine step of our Malta Gaming Authority licence, not a suspicion aimed at you. Casinos must show that funds moving through them are legitimate, so a source of funds check is standard for players in New Zealand.

Is my file protected after it reaches your team?+

Files travel over 256-bit TLS encryption and only reach the staff who review them. Once stored, your documents sit in our secured systems and are used for the check alone.

My name differs from the one on my identification, is that a problem?+

Expect a short delay rather than a refusal. Send the certificate or document that explains the change, such as a marriage certificate, so the reviewer can tie the two names together.

What should I do if you turn down a document?+

Read the reason in the reply before sending anything new. Most refusals come from a glare, a cropped edge or an unreadable corner, so a fresh sharp photo usually settles it.

Can the check wait until I want to withdraw?+

Verification must be finished at the latest before your first withdrawal. Our team may also ask earlier, at registration or at your first deposit, so send the documents as soon as the request appears.

How long does the check take once everything is in?+

Allow up to 14 hours from the moment a complete set reaches our review team. Sending all three items together, in readable quality, keeps your file inside that window.