Five account tools

Is Stay Casino built for responsible gambling?

Play only from 18+, and every Stay Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first session.

Set a deposit limit

Malta Gaming AuthorityLicensed MGA/B2C/807/2018, audited by SIQ and iTech Labs

Safety at a glance

Know your age, licence and helpline

Use this table when you want the age, licence and helpline before you open an account.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/807/2018

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five account controls

Which limit belongs in your account?

Stay Casino keeps these controls inside the account, so nobody has to ask support to switch them on.

When a deposit feels routine

Cap what can move from your bank into the account before a session begins, and switch it on when a deposit starts to feel routine.

Where does the loss stop?

Set the point where a losing session ends on its own, and switch it on before the first bet rather than while chasing money back.

A nudge mid-session

Send a quiet nudge as the session stretches, so you choose to stay or step away; switch it on before an evening without a clock nearby.

A clean break from play

Close the door on play for a chosen stretch when limits are not holding, and switch it on while you still have a clear head.

A clear view of play

Pause the screen at set points to show time spent and money in play, and switch it on whenever the game blurs into one long stretch.

Your walkthrough

A limit before play, not after

Follow these four steps and your chosen limit will sit in the account before you play.

Profile and settings

Open your account menu, choose the profile or settings area, and look for the section that holds limits rather than the payment pages.

The right control for you

Pick deposit, loss or time from the list, then check whether you are choosing a reminder or a hard cap before you go on.

A span you choose

Enter the figure or session length you want, choose the span the limit covers, and read the summary line back before you continue.

A limit you can see

Confirm the change, return to the limits page and check that the new figure shows; if it does not, contact support before you play.

Know the age line, then steady the home

The check at sign-up. Opening an account requires proof that you are 18 or older. Upload photo identification, proof of address and a card image, and the same documents are checked again before the first withdrawal.

Could a filter cover the family device? Install gambling-blocking software on the shared phone or computer and keep the settings under your own passcode. A filter set by an adult at home keeps casino pages out of reach of anyone under 18.

A conversation before the argument. Start with a plain sentence about what you have noticed, without blame, and let the person answer. The Gambling Helpline Aotearoa takes calls from relatives as well as players, free on 0800 654 655, day or night.

Know when to step back

Catching these early keeps a habit from becoming a strain on your money and your evenings. Capping your deposits or taking a pause is the simplest first step, and you can set either one in your account.

Look through these and see which ones sound like your last few sessions.

Chasing a loss with a bigger deposit
Playing past the time you planned
Borrowing money to keep playing
Hiding your play from family
Feeling flat until the next session
Spending money set aside for bills
Promising yourself you'll stop and not stopping

Free and confidential support

Who can you call in New Zealand?

Reach for this block when you want a person rather than a setting.

Gambling Helpline Aotearoa

Ringing this line connects you with trained people who answer at any hour, free of charge, and keep what you say private. It serves players and the people who live with them, by phone or by text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer support run through this service, which also offers cultural support and clinics across the country. Relatives are welcomed too. Phone weekdays, or send a text if talking is hard. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for anyone who gambles and for their whānau. It sets out the signs of harm, practical tips and a finder for support close to you. safergambling.org.nz

Pick the length that fits

Hours or days off? Ask your account to hold you back for hours or for a few days. Nothing is withdrawn from your account, and play simply stays closed for the span you chose while your balance and history remain in place.

A break that holds. Close your own access for a long stretch, and expect that it stays closed until that stretch runs out. Request it through your account; once it is in place there is no early return, which is the point of it.

Setting it where it counts. In this market there is no national register to join, so the account itself is where your exclusion lives, and the Gambling Helpline Aotearoa can walk you through what comes next. Your request covers all the brand's platforms for up to two years.

After You Sign In

Deciding on limits away from the felt

You will know what each limit does and who to ring when it is not enough.

Does a self-exclusion here block me at other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set inside your Stay Casino account and covers this site alone. Other operators will not see it, so you would need to close those accounts yourself.

Why does Stay Casino check my age before I play?+

Because the minimum age here is 18, and your identity and age must be verified before the account is activated. Verification uses photo identification, proof of address and a payment card image. It keeps the account, and any money moving through it, in the hands of someone legally able to hold it.

How do I help a relative who plays too much?+

Ring Gambling Helpline Aotearoa on 0800 654 655, which advises relatives as well as players and runs around the clock. Free text 8006 also connects you. Problem Gambling Foundation offers free counselling and peer support at 18 clinics nationwide.

What changes while my account is paused?+

A pause freezes the play side of the account for the span you choose, and a self-exclusion does the same for a longer period. Play is possible again only when that span runs out. Limits and session reminders you set stay as they are.

Can I set my deposit limit from my phone?+

Yes. The mobile version carries the same account section, so limits are set in the same place, whether you are on a phone or a desktop. Pick the cap, confirm it, and it sits on the account from then on.

Is there a way out of a self-exclusion before it ends?+

No. A self-exclusion runs for the whole period you chose and cannot be ended early, so pick a span that matches how much distance you want. If you want something lighter, a short pause or a deposit limit fits that better.